but farai what ai ai s. a. hair yeah i thought i don't have our file winding down and made a hell hole of my name is charlene coyotes i am i came here from sandia national labs in the united states were stationed in albuquerque new mexico is that my first consultant the way yeah a safari mingo lives my presentation alan i think the i. a. e. a. or if it a green light for extending the edifying allowing me to be here and very grateful to blunt the viking get this thing to work
there we go
fella named amy although them of bakrie valet organization sell the sandia national lab and how my organization functions within the laboratory on and off the lead any plainer presentation of theories here have a question that's totally fine is any national labs in an operation on thinks about nineteen fifteen we're one f seventeen national laboratories operated by the department of energy we are all while we were contacted to the department of energy
we are operated by lockheed martin company and that we are at the n. contractors to the alley and the focus their mission ariane the laboratory as are around applying scientists of our national security
so my argumentation a small organization within the bigger laboratory the laboratory with that without adding fat a thousand people we're a small organization in nuclear operations organizations with more nuclear faith bellini's of been operational since about nineteen fifty eats ah are fried primary focus very end of course the fourteen the laboratory in there and in their mission bouquets and i are specific focused area there are nuclear experimentation research material handling
i feel i know that akron about who i am in kauai got here if it's a very interesting story on some academic his strahan bachelors and technology and training and how after the organizational airing an instructional technology from the university of new mexico i do not have a technical background so prior to being a pay nuclear operations organization i knew very little about nuclear relative to what i know today professional history i went in health care for about six years the latter part of a career in a health care a trainee where i developed training curriculum and trained physicians in nursing staff had a u. the medical records software tool and allied traveling light interaction with individuals i spent the last three and a half over three and a half years with elaborate korean nuclear operations
my primary subject areas in both from the academic history and although my professional background is in life cycle management contents all will talk about configuration manage me is a relic the relative to what i view than any any other speakers have also talked about configuration management my health have experience in information management systems both the health care in my record invasion basically what i do it and the middleman between the end users of a specific to wall and yet our local hide from the apartment where i collect the requirement and relate an information back to the yankee government's so i'll meet you life of her functionally that wall
and also i have experience in training in curriculum develop involved the dissemination of training and also the development of the curriculum
so let's let the american invasion structures lemonade take you there today and can show you a little bit of all when our organization looks like and how we came to be and how that supports knowledge management and then we're gonna focus more on my specific area which is information management which is as if walk napoleon of the larger system of knowledge management style prior to me being involved in the organization at a nuclear operational until we're sham about this time around two thousand eight r m ear chef recognize that there was an opportunity to improve the way that we can agree and away we accomplish where it had the honour lot of our prophecies were in silo and we were functioning as any in every eighteen and that was one other reason there was also external factors with our regulatory body that hannah led us down and down the path
it's our management team got together and they said how can we function better as an organization how can we be calm valeri organization and this isn't really what he matinee
still if the if the plainer so we call them feel it's an organizational structure don't recall air quality management of them you also heard at her and i believe earlier this week about reengineering this is basically what occurred
so here we are at our organization is broken up into four subsystems we have our organisation which is really our business unit are we happy know the business unit here they'll look at our financial house then we have an integrated work management it works and how are you being in an area across the organization and then we have a quality assurance which looks that long term firing strategic planning in the performance of the organization felt sure all you have i can't new orleans a healer early next year in our program we wore our quality assurance the party she's generally great job in the art organization for worry as did i mean we're for it you may
so here i accept this in in a nuclear safety we have for function in that area that the port of safety of our facilities that are operations requirements management's on baby thickly inshore in here we are conducting wert who requirements regulatory requirements for media li tom lange failed to mention is one in a program the aching pain nationwide cell with the room
our management teams
processing reorganize all the way with the way that we look today they also did they also put in place program we get twelve program wreaths for our fourteen programs and our role
aides to be an extension of management how then do you both strategic and tactical planning and helping them the organization forward
so each of you had most of these are the local roundhouse program leave the information management program i am not and the programming for it the information management program we have nuclear safety which helps us manage ensures that we are functioning within our operating on follow the training day ensure that we train our hop aren't qualifier operators to be able to come back safe operation center is the ladies and then we also have and i i environmental eighty and how our function with our invitation that if it's really a corporate supported our program area
then the nations that this isn't this isn't really this area is the quarry out the nation about our organization off of the laboratory these very calm an area interact heavily with a corporation on an inn and are out our customers to ensure that we're needing the nation and then the operations engineering into pretty self explanatory the third three programs within the organization
both to the u. i've had enough why today
if you all
walk away with anything hopefully if that knowledge management off people process and full of no walk away with that either probably be so hopefully you walk away with that someone is then too much time here on this that flaky one empathize as we all can scene yeah eighty eight definition of knowledge that the bullet island and the night that they have helped us in the curriculum that they have developed in the dining to have developed to help let's look at our organization thought our definition what is occurring today may not be hurried tomorrow will be utilized yeah eighty eight help us develop our definition the way that we love the knowledge management so we we defy is that if the identification capturing sharing of information to preparing allow the next generation of workers to inherit your engine i completely concur we've seen in that knowledge management about people
and traffic about preparing our people to inherit the organization
r. i. film i think all of the allied armada looks like this is something that's very new and a colleague in my and i developed actively eighteen thousand thirty minutes ago he cannot comprehend that check or public we were asked to speak of knowledge management
so we did we get a very topical review of our organization says the wherein the organization to be implemented college manage me i wanna say that i am not responsible for knowledge management i along with every other individually reorganization irresponsible for knowledge management services just grab dream vacation know what that looks like
so we started at the very high level
you are regulatory body support knowledge management is that you corporations and support knowledge management in our strategic planning the least of our knowledge and as many and varied yes and that this little cluster that you're looking now up here wade the outer body gave the art department of energy and then be they cost her yellowish color is on
in the woods c. yeah that fire that our strategic plan and then here we have on the knowledge management hot right in the centers of the outer yeah conferees are her corporation and our regulatory bodies
so analogy that they michelle here we have many different things going on in a bank or so just see in you an idea of how we implemented eyes management of the laboratory here we're looking down here and just then dna h. r. component sandia national after many ways in which they support knowledge that it's really a week even neither practically undocking repository in behind that different things going on in the u. n. in that we're corporation they also have concrete management volatile higher level than later about the presentation any expertise indemnification as well human resources that we all have her a very large role in knowledge management promise and you corporation sampling just an example that they paid you in employee development they are really guy employee developments even within my area is a shame lisa for inflated allen in very much the same reason why marlena higher here the reason why a lot of us are able to do a lot and things that we do it outside of the united states within the united states so with that corporations supports that very much mentoring and coaching
i'll when you enter the lab in the new employee you're a fine and then car
and that meant car is their rawlins today you ask twenty eight you nathaniel called jury in a fire say unavailable to ask questions when you go into your local businesses money you also get a mentor and that individual of the responsible for helping you get acclimated during her yelling fire in getting to train to transfer knowledge they affiant hands and it's our nuclear training amplification area we basically trainer operators of our fire operators to be able to work after this i mean it occurs across the laboratory of life not specific nuclear behead on it in our antecedent are our organization there's another technical feel drowsy me at an all out across the screen
i mean then my manager have died if he would he like the view it after a period of time by two years and she won't change our organization is earlier we talked about for different program areas but for every program areas are his responsibility he ensure that the individual that our program don't just know their job that they know that job that they're the other programs as well so at any point in time we can assess that we have acknowledged in case they know something comes up we need to get back in the bomb other areas we have our nuclear operations in quality management is down they carried talked about that we talked about our program region where vital role in the eighth grade your invitation and an air quality assurance program which is just our overall management system the way we do in this didn't have the knowledge we do a lot of lessons learned we have for operational facilities alive things going on in any kind of a major installation of hers or modification or some type of condition at her sons have an issue of it that bursts of quality we get together we talk about neil why have they lie in her native el lessons learned in past practices around with activities
we have free when organizational means where people just get together and have a dialogue and learn from each other asked questions than seminars and bring in people that are retirees from the laboratory and also our organization and the weekend with primarily technical by else lapd nontechnical lot of storytelling monica with mentioning earlier in the week that is people are nearing retirement if they only need to sherry they want to share in a kidnapper storytelling is one individually organization i was there with how one life in the next three hours late now where i get a lot of information that would not otherwise get the answer the response from him was just yes or no words very very short are ready we're a nation of that in the senate hock little bit more about that later became night you play our role in our music school called enterprise three and g. t. e. for short of an elite products you can go away learn more and learn more about a it's a configuration management school day then as you know you live more heavily in the nuclear power plant in this truthful we've adopted in our organization very convenient for different functions
another function that we use it for a mistake here were claim control documents and records conditioner fourteen corrective action and then we have our medical system higher c. i. as well we do and you were planning we have a share doc email where each program is responsible for identifying the work for a year and nafta sherry docking and so we can all see how we play our role in the work is being done around the year and it's also shared with the managers and allow the managers to do planning for the year for the work that needs to get that all law and integrates mean i can mention the word you were a highly regulated organization and without a lot of things going on in our facilities therefore there's a lot a interaction between people
and that's that's an area is a tremendous amount of information that comes out of breath we are asked asked both internally and externally and through that we learn about ways that we can move we get together and chatichai's that i haven't seen that punishes to relate that knowledge management function
whoopee eighteen back that are a knife and too much time on a flag
for every one of the reasons why knowledge management is therefore in agony slightly different they will involve the inferring that people the importance of having a procedural i assert my fifth family that had evil and the fifth up for all of that so
the reason why i know of them that thing that came up with this is certainly not an all inclusive less five it's an investment in people gave about people
when our people your practice these don't function they're just pieces of paper they're just pull that they are
it's about building there your invitation by making during a routine larry king a ferry nineteen you're innovation is not out everything your call turn it into continue working silas target continue to work for yourself and not for each other
a great organizational sustainability both for the current and future changes that are being made today need to be documented they need to be understanding he shared so we can understand every year on her future when we're clean up new construction or decommissioning are making any major modifications
impress the average human felony traced a felony and transparency call papa little bit more about ballots are talking about information management specifically in reduce costs two primary example to sample that turnover in we were all law and energy get that henri where when we all work together and we are sharing information it's a lot of money can be saved a lot of hiding live energy can be saved or around there
does this flight's hurley illustrate that the reason why we care about knowledge that it made it our people palatine that worked endeavoring nino organizations within that helped her umbrella and i i the eighth me proud and happy to say that work with long meeting people
just amazing
and it's about them
every day
hi
no information management that is my primary function in her words as then a little bit of time here and talk about how that phrase are all in knowledge management
so i have information that if naomi her again and neighborly that colleen talk about the emporium for managing information it's a bad documents and records okay so i have this document
and i think even he you know you can store in control
that does nothing without contacts
nothing you're just doreen a piece of paper it means something cupid gave it any means that means you tomorrow know what about the person using a ten fifteen twenty years from now
so one of my role is to ensure that the information they go into hours since then the e. have contacts we know why it was created with the beachhead for require a way because we just wanting to do it
why is there roommates you love this fell in love program what people were involved in a white system is that then have the facilities the assistance that distance components what was related to that whether documentation were planning fifi management other components white house was related to this really creating back the krajina our information back to my primary role within my program is to ensure that information has that contacts that

another all within the program is to ensure that information in a standardized and had taken fifteen feet to the way they look the flow of information just an example we are heavily procedure elias when any procedure lives profits to be the ad operators are the family don't operate without procedures that's forever require money the right thing to you and give one operator goes from one of the felony to another which sometimes that her airway there qualified to working to get from the family event for humanitarian bernie shane when they're operating at the reactor in their operating in the material handling facility and their procedure looks like the previous because they create a humane after issuing a h. l. theirs can occur
bahrain to we talk so i mentioned allow them out configuration mad at him and i know we've got another definition earlier every village yesterday on configuration management their slightly differing five different than than again the nation's the nevertheless even about life cycle manage me about something
in new bern mine from my perspective unbeknown to where i work in the organization it's about life cycle management of documents documents and records another example in engineering
they have only use configuration management's managed to fifth and and component factor for felony that al nanking information from its inception to let our travel
it is
r. a. so my way outbreak has nuclear operations manager information we look gay and you were starting to be better advice than we have their paths is looking at information for its value it's a howling know by definition and me in my program has started to come up with about critical information and what does that really needed he can be anything next three years even worse than that the organization's operations and activities which provide an end of the organization's functions policy decisions procedures operations and other activities
so we couldn't it could mean lots of different things away that any event i can't robotic we take a piece of information in twenty minutes cooling never asked question every time someone gave me a documented by thing in an interview you know one thing they're asking a lot a different question so i can buy job effectively and i envy you have the information preparing and virtually they can be used for a year
some feedback that i lived in new holland her that documenting
think about me and even think about who will have to use it
ask yourself the question is when you're writing a document
oh i think about that within a context of what your training iniki what happens when a while with this by a lion i'm forgetting who is involved when did it happen why it happened think about them in those things therein miyamoto and apply to think about that one year documenting
more information and nothing better than life

r. a. does it had chocolate all them more about your managing information we are at high noon the integrated organization that for any reason why our culture is so help me are around on sharing information the way we do work i will say that i've been told by numerous people in the organization that we were not like next five six years ago
we have been shifting of culture in this direction is that the working very well for us you it's very important pressed to keep our relationship help me with our regulatory body eighteen feet at eighteen feet it we're in a trade organization
south we have a live press the july's prophecy made it plain that earlier we provide contacts you know whenever it is we're developing a week you are matthew documented matches that we can't standardized our approach to dealing or when any other thing is that we're working on a document hired the selling in the enterprise rage the each will my irresponsibility is to work with every program in our organization to ask them questions around why do you generate why and how should they be managed in storage and how do you are very cheap that i've created a tax on any within minutes they found out how information should be structured this tech nine in the ball will have to share that information should evolve but if they're round after that information liar retreating
a u. n. example of something we put in place we generate procedures a procedure is that parents spots that topical level of a tax on a roll
is that this down or in the children of that harry and are they different types of procedures and initiated me in operational procedures that we we look at our half hour and a faster way so we are developing that any making information more retrieval by doing so we find we find med c x everything that goes into our system
so when the document that didn't prevent think her and information we identify a humanity that system and give me a document in may have been basic invite content final may have irritation numbers mean the fact that the media laughing other component that are in for a light the engineering complain all of the felonies that they relate to who authored a who reviewed a foolproof get to bolivia to screen all that kind tax surrounded and that goes there said neal the rich inability to support her chin of the lady and a fine actor and to our information
back in their relationship and talked him out that basically the power of this whole allow vests you integrate documentation to where i live in a procedure individual i'm able to remove every component every and then i got the that relates to a day shall is there we are able to view is that doctor and patient alive and material around arts will also allows us to track team j. configuration and making it about tracking life micromanaging i can put in a change again to procedure in a why find priority those changes can get back up and there's a complete i tell her that time the airway name all the way to that kind actually winning in revise that procedure so it's just a fine honey configuration management
but even as the visual representation of them the fifth and that we use
the enterprise afraid to show him here on the left it's just it's just visual representation there are eighty new flavor how would you say we use it for all our condition or fourteen and corrective action of that area and marlena owns the work of peace in the application goes to an ancient athens that's another piece in the application goes to managing were climbing in control another piece in the application goes to that a keen on how we need to configuration manage to enter our engineering items like our system is in the facilities we use the bomb might have thought share points to you all live collaborative work every for over an hour innovation has their own share of playing by which we used to work together to share information eighty nine s. barely qualify and information they need to go into art school at the documentary record but nevertheless add value to the king
i just another example of this the repository is that we use for information management we utilize the corporation for their kind henrik high praise them to chew up low documentation that sherry the honorary asian sometimes our regulatory bodies and others at the end yeah national labs need access to information and they are local information enter the beach well we like to keep a access control can be very credible about who had happened to it so we utilize cause of this particular predatory for that information when it's share of the honorable pool team
we have an internal led by a
valuable website is really just the hub of information where people can go get leaks like it they wanna go in with the white house this year we fry or some other school with an air of asian we utilize we you realize that our internal whence they see also that awful lot of hard copy step one of the challenges that i'm faced with today there is everything the day and that man that on our fell eighty records legacy record specifically and we have not been in the past we have not managed information the way it should have we basically did when i said maybe danny we took documentation chef enough older put enough it happening and i really know how often we ever looked at it again families records which although the trial also favors about seventeen hundred cubic feet of information that needs to be managed i am a team of four
that we often have to function of the day to day activities though having see you work on this project presents a challenge is to carry the thinking of so it's them any individual for the documentation take action for you where we began operations in the fifties
the individual rights even or are round
she knew how black figure out what to do with some of them
there it is their information not fun yes if their knowledge was absolutely
uh
you ally back up when many here
let me emphasize thumping on the enterprise bridge on application that it's really an oreo one thing that i would like you love people waited a bath
when you implemented information management systems in your organization think about your engine is theirs
do not have collapse requirement without thinking about how they need to use it for that was one of our failures
that fully and i'm grateful
fabulous but we did not play in a user interface
h. to remarry him for it when you're playing any information management systems you want to you want to put this defendant place for the people that are going to use that they are what matters so when you're working on that in your impatiently think about those things
i don't know yet that corporations culturally way to make them a perennial sharper time solve be enough
sounds any national labs they have their own kind for price increases them that's what you see up here when i explained earlier we use that as well they also have the local internet sell lot of information a gay it available there be no or corporate life
other things that are going on it and a national laboratory error that you know that i'd like to know if the conference will this conference fool that the a. allows people to connect with each other it i might have concrete that knowledge manage me in some wine in another organization at the lab want to put a theme concrete it will connect that
i come back when i come back from this friend if they knew i will go back and meets what i thought that i will rival we're all a short memory of my thoughts about it as anyone else interest in the neuer reach out to me when i find out how we also have an expertise the dedication to lay that indeed they have not while i attraction at the corporation b. hector i'm mean
what it's designed to do if he came out going on within the laboratory such as these for you see here published report for research and development institution primarily we publish goliath not and you can really identify who your subject matter experts are depending on whether publishing my first off sharply fights with other research and development abstract social networking they're trying to get access to our personal information like that to me an academic history to really help each are an adage manly firmness and yet corporation identify where is the expert he lived where are down thar i'm hoping that this gets further traction in the future r. a.
i enclose though corinthian our laboratory
we're aware of knowledge management what do we not that being the weekend between lot of being better
so that's really where we're headed korean state we do a lot of stuff around capturing knowledge explicit knowledge
it can we improve yes because a lot of our staff is being dumped in repositories of no contacts did not rely on that didn't matter experts to help with the context that information
we do have to live around and within half a knowledge me that crap game sweetie things like that but we can be doing better i think this is an area where we're probably add are we get the area that we don't really have a lot of experience went badly in the future there will get there with individual vi found remain and arrested you an skirt
bob globally and we have an eighteen work force and her alive out that i think it just goes without saying that this is the issue and now we need each ours asked if they pay again in really doing work force fragments you to address this issue and filling those gaps if people start to retire within all of us within the laboratory itself we are on very expertise that very expertise culture me an individual that are they really do work that is one of a kind and they're really the only way of doing a very important voracity get information and a half on it's also very difficult because they are experts from maybe reluctant to share for we may not have their rightful place to a club that information so where we had a i think we can do better in having told in place with that on capturing the with the knowledge when riding contacts they think they can do a lot better increase their belly it captured a half day of its death that that we have here that we just don't have here
i think that we are the new we will have more diverse work force where the rates have pete individual getting ready to retire will bloom in that happen will be on ordinary individual on and i think it over all lebanon
korea where your invitation
not an act for these organizations are gathering organization were there any happens organically it happened just naturally a part of our effort something that we embrace so the laughing allies the united back knowledge management isn't about one particular individual that's about all of us knew all have the responsibility to help my theirs to educate others into their eighteen
the
for in england and he
what's the mainland looking at that even if
thank you sure them them better deal blow a voted cross training
m. one besson form one division should molded off the weave some of the pessimism of the vision
but i look like if you can quantify it acquainted to your pick up by steve didn't want decimals did bother
from drums because the fight he's mighty my job to lenders all other draw up a whole supposed to do
what the shirt blue
that question found a babcock from fire and they share back we have we have a credit of the contacts therefore programs
they all have four program they are very strong for program leave and there's about three members of that within each program or my manager day if he looked at his young fact that all the individual states and he's moved people around us
so everyone with yell when they hit within that umbrella organization where they could be called difference they think they need and they allowed to get a different perspective and larry
ethan ain't never going on another program
for an entire island member of information management my role they change but now on the program replied no longer in individual contributors by i'm responsible for how forget that another individual keeper marcy kaptur in timber nation anything and now with the way for her to larry and a half filled out patient let's not right there with the gas we're back failing allowing people to learn a lot of battle at u. this youth's thank you son of the immense isn't just as sean would you even to the lonely that seventy nine get to the feet of information all you want to hide this guy actually a layout rehire at contractor to hear that and they think we all love that at the yacht the cubic feet of information of square footage of her room and they love dad how much information can enter in a box that
reams of paper
and they calculate am i that there's no way to fit all much paper hat we get very rock bethany shane based on that side of the room and a number of binders and boxes of stuff in these rooms though with a very rough bethany he may excite gary if you get up half the fifth
and you them thought our eyes nose sixteen years it is
all ultimate outsider on that ridge as for this i came here for another priest did what since then sorry for sixteen years on the nuclear women's advisory committee will be used in the u. s. arm our concern has been on the back end of the nuclear fuel sparkle of that reprocessing and soulful i'm an addict and a change about presidential administration the emphasis changes completely how i came in the prison bush and president put 'em on and what not talking in on president clinton at him push push hard on recovery process and no prison obama has backed away from the reprocessing and so i see a lot of knowledge is possibly lost not wanting to what extent do you or to be no other organizations that may try to hold on to previous knowledge so that doesn't as people often leads to
i don't i i i i don't have much experience that are very apt when we do share day when i came at our laboratory a week you major shift in individual they're just walking away with knowledge has a very ad hoc were refining family yeah but plain which were very angry you we haven't had a good enough job they really planning a round believe and you stay down and have seen an interview with half a question it's really around sitting down in talking for that even harder thing to do it developed a question that why do you really want to know about what they know that we really i really don't have much experience in the area but actually i've seen enough that i have doctor bush is it common to see if the u. s. okay just a follow-up belong to marauding right now with an essay on their other international safeguards blue on hearing pebbles on the subliminally china do is under the context of nuclear safeguards undertake a comprehensive knowledge management effort so it may not be too like the fuel cycle related but this is a concern it's it's starting to build some traction and i'm thinking we can follow up at all i agree it's it's after seeing a lot and at least a
within the organization sergei can afford to lose
thank you well enough
i think keith dental moccasins oui oui mon control process on close to a presentation any any other patient and a sharp piece because left
don't think what it is sitting up in what vote wired and woke up this hideous this is said that this new bill remarked about the eighth we think about it uses only one whiff of my question is whether the pupil told the living information about the induce uses the why won't they need and that's what the limo they already seeing which eleven of them in the safe zone
the stop the use it was
if the landing at our world out here acting how we were at our collecting information from the a. they're so well we would i have done it i cannot find a quarters would end up with enough program so there's like program meet our r. really important stakeholder within the organization where if i need answers to some me of al howl of programs and didn't keep the repeated information on reach out to the program me and yet there are knowledgeable or interested individually in that program
she knew to work with and talk to them so i'm phil acting by white shoes based on what eighteen would it be handled at halftime
the late night everyone it could be just a few people
he he if no house and for
hmm